A chatbot is a computer program designed to simulate conversation with human users over the Internet. Chatbots are a standard part of any digital marketing strategy that can help customers answer questions and fulfill an array of tasks when set up correctly. The bots can be integrated with e-commerce platforms, allowing you to monetize your social media accounts and instant messaging profiles like Facebook Messenger.
Chatbots can be set up freely and if prepared well with the right guidance can become tools that help you monetize your accounts. Implementation of chatbots can help you build an emotional bond with your customer, and also change the way your audience interacts with you as all business nowadays requires maintaining a strong online presence.
Advantages of Using Chatbot
The use of chatbots offers a more practical way to reach the audience more, as the mailing list is taking over the internet nowadays. Chatbots have provided a seamless experience, allowing customers to get answers through the apps they used most. Also, it helps in generating leads, make your client’s journey simpler as well as increase customer satisfaction through a better customer experience.
It can also be used to the advantage of distributing content via messaging apps and for delivering targeted content based on user feedback and interests.
Tools to Create Free Chatbot
Chatbots are created based on the functions you want them to perform. There are lots of tools to create free chatbots, such that offer the ability to connect to social media platforms like Facebook, Instagram, Telegram, etc. You won’t require any coding knowledge, and you can sign up using your Facebook account. Below are a few lists.
To create a free chatbot, I’ll recommend Smooch as it is embedded with unique features like connecting your business with your everyday messenger such as Facebook Messenger, WeChat, etc. By linking these two together, it will be sending all of your Messenger chat notifications straight to your business apps, which streamlines your conversations into just one application. In the end, this can result in smoother automated workflows and communications across teams.
Another platform to create a free chatbot is Botsify as it has an easy way of integrating the chatbots into the system. Though the premium version is simpler and easier to use. Once you just Log into the site, simply connect your Facebook account, set up a webhook, write up commands for the chatbot you are creating, and Botisfy will handle the customer service for you.
With Chattypeople you can easily create a free Artificial Intelligence chatbot on Facebook with integrated Facebook commerce. Also, you can create a Facebook message both quickly and easily without any coding experience. The platform’s simplicity makes it ideal for entrepreneurs and marketers to implement. You can as well integrate it with Shopify to monetize your Facebook fan pages.
Meokay is one of the top tools to create a free conversational Messenger Chabot. It makes it easy for both skilled developers and non-developers to take part in creating a series of easy to follow steps. Within minutes, you can create conversational scenarios and build advanced dialogues for smooth conversations. Once you are done, link and launch your brand new chatbot.
Telegram is one of the top messaging apps that allows you to build a free Chatbot on its platform which you can directly and easily run in the application itself. The company recently open-sourced their chatbot code, making it easy for third-parties to integrate and create bots of their own. Their Telegram API, which they also built, can send customized notifications, news, reminders, or alerts. Integrate the API with other popular apps such as YouTube and Github for a unique customer experience.
Another platform that is quite easy to operate and allows you to create your own free Telegram and Facebook Chatbot without any coding knowledge is Chatfuel. The platform works by letting users link to external sources through plugins. Eventually, it hopes to open itself to third-party plugins, so anyone can contribute their own plugins and have others benefit from them.
Ways to Create Free Chatbot
There are numerous ways to create a Chatbot as they are all created based on the functions you want them to perform. A lot of chatbot tools are out there that allow you to build your bot for free. Some also offer the ability to connect it to your social media account like Facebook, Telegram, etc. Amongst the list is the ones we listed above. It doesn’t require any coding knowledge, and you can sign up using your social media account. Once you’ve set up a free account you can start building your bot by following these few steps:
1. Choose a Unique Name.
The chatbot should have a unique name that will helps it stand out. That way, consumers will only need to run a quick search in order to connect with your bot.
2. Hints on how to Get Started.
The one thing about chatbots that is unfamiliar to the client is the initial interface. Instead of having a website loaded with calls-to-action, users are now faced with a blank screen. Help your client out by giving them hints on how to find their ways and setting up automatic prompts. As such, the chatbot can proactively provide options to get your clients started.
3. It Should Sound Smart with Simple Terminology.
Your bot will be the new face of the company. So try to make it sound smart and eloquent by using short, concise sentences. Complicated grammar can hinder your reader and confuse your bot, so keep it simple.
4. Let the Conversation look Natural.
When creating your chatbot try and make the conversation look more natural. So as to streamline the process for your clients and making it easy for them to ask questions and get answers at any point during the interaction.
5. Don’t Reveal all Features at the Same Time.
Chatbots can have an array of functions, however, revealing all of them at once can overwhelm your clients. As such, try to create a conversation flow that helps your chatbot offer the right options at the right time.
6. Optimizing and Maintenance.
Just like all other digital marketing channels, chatbots need to be optimized, monitored, and maintained adequately in order to increase their performance.
Integrating and building a chatbot will definitely change the way you interact with your clients as well as increasing customer satisfaction, and monetizing your social media platforms at the same time. By following the steps listed above you will be able to create a free chatbot that is in line with your brand and that best portrays your company as a whole and you don’t need any coding knowledge to get started.